Government Workshops

»Developing High Performance Teams
	Dealing with Difficult Employees or People Explore the attributes of the most difficult people and learn what makes them “difficult”. Learn practical strategies to effectively "deal" them all a winning hand! This course focuses on the strengths of people as a strategy for bypassing their counter-productive behavior. From Work Group to Team Work Learn how to make a group of people into a team. Discover styles of leadership by developing a positive and productive workplace that inspires individual, team, and eventually, organizational excellence. A "how to" program to get the most out of people and create a strong successful team. Learn to build team commitment, define team roles, manage differences, and increase performance. Team Building  Your team has a lot in common with all teams, but it also unique. The Kilgore Group designs custom team-building events to enhance the uniqueness of specific teams and grow their competencies in the context of their own creative culture. Call for details. Cross-Department/Organization High Performance Team Development  Often complex problems can only be resolved effectively by getting all the parties who have a stake in the outcome at the same table through the development of high performance cross-department (or cross-organization) teams. Components of the training include: asset mapping; solutions-focused outcomes; essential listening and communication skills; the strengths of diversity and the curse of stereotypical thinking; principles of shared leadership; the best organizational design for the new team; roles and responsibilities; marketing; how to maintain growth; strategies for turnover of key team members; establishing an enduring process, establishing goals, performance measures, the stages of team development; and, public relations and managing the media. Recognizing Group/Team Talents and Skills and Weaving Them Into a Market Strategy  Reorganizations, promotions, or the development of new groups or teams, present the challenge of understanding and appreciating the talents and skills of participants. This process is critical    to product development, marketing, and sales. This workshop opens the door to effective partnerships and teamwork.
»Organizational Change
	Leading Organizations through Major Change "It seems that one of the few constants in today's world is change." The pressures of the marketing place are requiring organizations to change more today than ever before. Managing the change processes, rather than becoming a victim of them, is a goal of this workshop. Also, there are times when an organization must initiate changes, and do them without causing undue trauma to its workers. Topics include how to identify the three levels of change and how to deal with each productively, learn the four key roles of persons related to the change process and learn the eight critical pulse points of the change process. You don't want to miss this one!!!!
»Communication
	Listening: The Most Powerful Tool in Your Box  Interpersonal, telephone and email listening all require different skills. Miss an important meaning and it could be costly. This workshop increases your listening accuracy, your ability to establish and maintain rapport, your likelihood of achieving successful communication, your ability to handle strong emotional messages and achieve positive outcomes. This course is available in one, three, and five-day versions. You decide how effective you need to be. From Customers to Business Partners: Selling, Without Selling The first task in selling a product or service is to understand and appreciate your authentic self.  Learn what strengths, values, characteristics, interests, style, and mannerisms do you bring to a new relationship with a potential customer and how can those characteristics be used to create a lasting bond. This workshop will guide salesman to create a launch based on observation, listening and connecting with customers.
»Management and Supervision
	Behavioral Interviewing This one-day workshop trains people whose job description includes interviewing and screening potential employees. Skills of resume analysis, interview question development, behavioral interviewing, and “what to ask and not ask” (legal issues) are included. This one-day workshop can increase the effectiveness of your selection process by over 30%. Avoid the costs of poor, “gut-level” choices. Learn how to find the best person for the job. Executives, managers, supervisors and team leaders will all benefit from this training. Your best one-day investment ever. Emotional Intelligence This workshop is designed to introduce managers and supervisors to the concept of Emotional Intelligence (EI). Emotional Intelligence refers to the intelligence that all successful people bring to their jobs that does not come under the category of "book smarts" or ability to reason. It is a large part of what makes people successful in leadership positions and in all of life. It encompasses intuition, character, integrity, and motivation and includes good communication and relationship skills. Come join us as we discover the benefits of EI and how utilizing these skills will help you to inspire others, create teamwork and achieve outstanding results! From Problem to Solution in Sixty Seconds™ Learn a powerful, new approach to solving daily problems in the workplace.  The simple, five-step technique employs a unique set of questions that sidesteps blaming and quickly engages employees in a collaborative and efficient problem-solving process.  This innovative approach increases personal accountability and cooperative relationships among employees. Leadership Skills Lead the pack! Everyone is a “born leader”. Have you developed your birthright? If not this program can help you identify, evaluate and understand your own leadership style. You will gain the tools and techniques to be an effective leader in meetings and with your team. Learn the "followership" approach to leadership. Note: This workshop is for existing managers. Managing your Managers’ Interpersonal Blind Spots One of the most important tasks of top level managers’ is the development of leadership from talented employees, supervisors and new managers. These future leaders carry with them the values, culture, and tone of the organization, both internally and with external customers. Managers have varying levels of weaknesses or blind spots. Often, top executives tend to ignore the downsides of otherwise high performers until a pattern of personnel departures can no longer be ignored. This workshop provides executives with a process to understand the manager’s behavior in context and take home methods toward a healthy resolution. The Art of Making a Referral Sending a customer for service and assistance to a third party can prove to exponentially increase the network of all three players, or prove to increase distance and distrust by falling on its face. This act is best seen in its truest light – a process that can be taught and mastered. Corporate leaders, HR staff, B2B managers, competency coaches, customer relations agents, and community organizers will benefit by becoming an ever-expanding cross agency teammate.  Learn how to turn links into partnerships. Myers-Briggs Type Indicator  This indicator is the most widely used questionnaire for understanding management style. Increasing the effectiveness of leaders, managers and groups of employees is the focus of this workshop. Feedback from the questionnaire is the basis for understanding the preferences of others. Exercises and group interaction then demonstrates the need to make constructive use of those preferences and differences. Benefits include increasing effectiveness in interacting and communicating with others as a leader or coworker. The LIFO Strength Development Workshop  Learn how you and your team can make the best use of each other’s strengths, improve communication, appreciate differences, cover your blind spots and continue your development. This strength-based approach is built on the strength-weakness paradox and provides insights for your behavior in productive conditions and during stress and conflict. Management Development Regardless of the job title given, anyone who is responsible for supervising others needs a basic set of supervisory skills. This workshop provides this basic set of skills in a learning environment that encourages participants to try new behaviors. Observations and feedback by participants to participants increases their ability to do the same for their subordinates on the job. How to Get People to Accept Responsibility An organization staffed with people who actively accept responsibility is required in a highly competitive, fast moving marketplace. Changing the destructive passive dependency behavior in our organization is essential for success in today's marketplace. Be able to identify various forms of passive dependency behavior, i.e. the Four Year Old Syndrome and see how this behavior can severely damage any organization. Learn ways to prevent hiring passive dependent people and four proven ways to get people out of their dependency. How many four year olds do you have?
»Strategic Planning
	Strategic Planning   Let us facilitate your next strategic planning session. Gain effective participation and input from your colleagues and design the plan for action! Using the Appreciative Inquiry approach to identify the organization's strengths, gifts, and possibilities, then design and develop an action plan to achieve both short and long term goals desired for success. Mine for gold in the underused competencies and resources within your organization. For more information about bringing a workshop to your site please call us at (407) 905-9100 or email us lewebb@thekilgoregroup.com. Corporate Community/Government Church